Frequently Asked Questions

Check out our FAQs below. If you still can’t find the answer you are looking for, please give us a call and we will be more than happy to answer any of your questions.

Frequently Asked Questions

If you can't find your answer below, please give us a call and we will be more than happy to answer any of your questions.
Call Now! (916 791-7076

You’ve got a Question? We’ve got the Answer!

What services do you offer?
  • Troubleshooting and resolution of hardware and software
  • Installation and configuration of peripherals, and networks
  • Sales of new and pre-owned Windows and Mac computers
  • Automation of time consuming repetition
  • Pickup and Delivery
  • Immediate online support helpdesk
How much does it cost?
  • Shop labor prices range from $39.95 to $169.95 per incident.
  • Whole house maintenance agreement $39.95 per month
  • Onsite Service fee is $39.95
  • Onsite service starts at $95 and up at $95 per hour.
  • Pickup and Delivery fee is $39.95 for shop service.
  • Helpdesk starts at $39.95 at $75 per hour.
How long do drop-off repairs take?

24 to 48 hours unless special order parts are needed.

Do you offer a warranty for your service?

New parts that we install carry a 1 year warranty; Used parts 90 days. Labor is included in parts warranty.
Re-contamination of computers is at the customer’s risk.

Is there a wait time for onsite service requests?

Scheduled at the time of the request depending on mutual availability. Most often same day service is available.

Where are you located?

The corner of Harding and Douglas in Roseville 1120e Douglas Blvd.

What is online remote computer support?

First we engage in a phone conversation (916-791-7076 x3). Then assuming you have internet capability go to our website (PCSHUB.COM). The helpdesk icon is on the home page. From there we will provide you with a 6-digit code that will connect our computer to yours allowing full control to your computer from our shop.

How long it typically takes to solve a problem?

Some problems are 15 minute quick fix while you wait issues for $39.95. To minimize the time/cost factor we have established a labor cap not to exceed $170 per incident no matter how long it may take.

Do you work on MACs?

We are a full service repair center on MacBooks, iMacs and specialize in broken glass iPhones and iPads.

Will my computer files be saved?

When data is a critical issue we practice cloning your hard drive to save everything before we begin. In case of broken drives we are an authorized partner with DriveSavers who specializes in broken drive recovery.

How much experience does PCS have fixing computer problems?

The business is family owned and operated. We have been in the computer business since 1976. We were already in business when standards began to emerge.

Can PCS help me buy a new computer?

We build custom computers. We also offer more economical pre-owned factory refurbished computers. We also help people determine the specs needed for an adequate system. We integrate systems and transfer your existing data and programs from the old computer to the new one.

Get the Help You Need

Phone & Online

Need something fixed immediately or have a question? Call Us Now!

(916) 791-7076

If you have a code, enter it to start your remote support session.

In Store

Bring your computer to our location and speak to us in person!

Professional Computer Services

1120 Douglas Blvd. Suite E
Roseville, CA 95678

In Home

We will come to you and fix your problems

Simply give us a call or submit a support request.

(916) 791-7076

We'll Even Pick Up and Drop Off Your Computer!

Just call us at (916) 791-7076

“These guys are AWESOME!!! Took my broken PC to Jason at the Roseville store and he was wonderful! Fixed it in a day and a half—Best Buy had told me 4-6 weeks! If you have computer issues this place is for you! Faster, cheaper and NICER than anywhere else in town.”

Kimberly

“I took my PC in for a repair at Computer Professional Services. I received great service and a great price. My computer would not start up. Turns out it was the mother board. PCS also takes E waste. I would go there again.”

Rich

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