Distributed Organization Control
A distributed workforce creates more than a technical support challenge. Employees working from home, contractors working from their own locations, and staff spread among multiple facilities still need the same day-to-day guidance and assistance they would receive if everyone were working together in one office.
PCS Distributed Organization Control helps bridge that physical distance. Secure remote-access capabilities can allow authorized managers to reach an employee’s computer when the employee needs help with a business process, while PCS can provide technical support when the problem involves the computer, network, application, or connection itself.
For managers, remote access can provide a practical way to assist employees with:
• Using company applications and business systems
• Following established procedures and workflows
• Locating information or resources
• Understanding what should be entered or performed on-screen
• Demonstrating a process directly on the employee’s computer
• Helping new or remote employees learn company procedures
• Resolving ordinary operational questions without requiring technical staff
This is an important distinction. Not every request for help from a remote employee is an IT problem. A manager may understand exactly how a company process should be performed but have difficulty explaining it over the telephone. Being able to securely connect to the employee’s computer allows the manager to see what the employee sees, demonstrate the process, and provide the same kind of assistance that might otherwise require walking over to the employee’s desk.
When the Problem Becomes Technical
When the issue is no longer about the business process, PCS can provide the technical support. A remote employee may be unable to reach a company resource because of a problem with the employee’s computer, Internet connection, remote-access configuration, company network, destination system, or something between the two locations.
PCS can work with both ends of the connection to determine where the failure is actually occurring rather than assuming that the problem must be with the remote employee.
A distributed organization may include:
• Employees working from home
• Multiple offices or facilities
• Traveling or mobile employees
• Contractors working outside the organization
• Computers at unattended locations
• Shared applications and company information
• Remote access to centralized business resources
• Systems requiring technical support across multiple locations
The objective is to make distance less important. Managers retain the ability to manage and assist their people, employees retain access to the people and resources they depend upon, and PCS remains available when the assistance required becomes technical.
PCS provides distributed organization solutions for businesses throughout Roseville, Rocklin, Lincoln, Granite Bay, and surrounding communities, while remote connectivity can extend those capabilities wherever an organization’s employees happen to work. A distributed employee should not become an isolated employee simply because the manager can no longer walk over to the employee’s desk.