Do you have people that need to work from home yet need technical assistance?
We are well positioned to bring support to a workforce beyond your infrastructure. Employees working from home or contractors working on your projects can receive the same help from our expert staff. We can connect to both ends of the connection experiencing a problem to resolve where the issue is originating.
At Home Employees
The current employer is faced with a workforce that is making it difficult to find and even retain good employees. The option to work from home has become increasing frequent. While this is convenient for the employee, it presents many challenges for support to the employer. There are often connectivity issues and the security risk to revealing confidential data. To avoid the need to authenticate each remote session, we install a remote client on the destination computer. Users or managers must have the login credentials as though they were at the remote computer.
Distributed Facilities
Weather it be individuals working from home, or multiple facilities with resident staff, your computer systems are within reach of your employees and yourself as as a manager.
Direct Remote Support
As an organization, PCS has been working remotely for many years and have encountered the problems this scenario presents. When dealing with a remote connection it is often difficult which end of the communication is causing the problem. We can connect to both computers on either end of the connection and troubleshoot simultaneously. This can save a lot of down time and is worth the service.
