How much time do you waste trying to fix a computer glitch? Just get a single-use security code from us. This will enable us to connect to your computer. Then while we are engaged in a phone conversation, we will work together on solving your issue.
Call Us First
One of the most valuable and convenient methods of assisting our customers is through remote online support. As long as your computer can access the internet, we can reach you immediately.
Once you have contacted us for support, we will send a link to you that will generate a single-use code. Once you read that code to us, we can connect immediately.
Open Our Email
After our phone conversation has begun, we will send an email that can be accessed on the problem computer. We will then send the example message to you containing a link to the program to download and run.
Run The Program
This program will be downloaded onto your computer and will run automatically. It will install Splashtop and generate a one-time code. This program will be available for future support sessions, generating a new code each time. The program is in your download folder and can be copied to your desktop for easy reference.
Give Us The Code
Running the program above will give you a code like the one shown. While we are yet on the phone, you provide the code to us, allowing the connection between our computers. We will then be able to see and operate your computer. We will both have control of the keyboard and mouse so you can demonstrate the problem you are having.
