Our new customers do not use our service plans, but instead opt for as needed service. We have a rate structure to cover those requirements
Remote Service
Allows us to connect to your computer after you have made contact with us. You must be on the internet and able to receive an email which contains instructions for connection to occur. See Immediate Helpdesk. Our rates for remote connection are $40 per 30 increment The time is rounded up 60 minutes after the first 30 minutes have lapsed. If we are unable to resolve your issue remotely we have two alternatives below.
Shop Service
Shop service labor is $95 per hour. In situations where remote support is not possible the next best solution is shop service. Our expert shop bench is the best for advanced troubleshooting and for tackling deep hardware problems involving parts replacement with special order issues. Here, custom built and preowned computers are sold as well as upgrades to existing computers.
Onsite Service
Are available at the rate of $95 per hour and a service fee of $39.95. Most commonly networking issues require onsite service. We also offer a pickup and delivery service for those who require a shop service repair but are unable to make the trip. Another common reason for onsite service is the malfunction of a wireless printer that requires printer console manipulation.
