In-Shop Service by Appointment
Immediate help doesn’t always mean immediate repair. Many computer problems can be addressed through the PCS Remote Help Desk at the time of your call. When solving the problem requires dedicated bench time, advanced diagnostics, hardware repair, or other extended resources, PCS schedules an in-shop appointment so the necessary time and resources can be committed to the work.
Some problems simply belong on a properly equipped computer service bench. A computer that will not start, an intermittent hardware failure, a storage problem, overheating, component replacement, operating-system damage, or a problem requiring extended testing may be difficult or inefficient to resolve during a remote session or on-site visit.
In-shop service is particularly appropriate for:
• Advanced hardware diagnostics
• Desktop and laptop component replacement
• Storage drive and memory problems
• Windows startup and operating-system failures
• Computers that require extended testing
• Upgrades and internal component installation
• Problems that cannot be resolved through remote support
• Repairs requiring tools, parts, or shop resources
Scheduling the work by appointment helps PCS manage something that immediate remote assistance does not necessarily require: a commitment of technician time and physical resources. It also gives us an opportunity to discuss the problem before the computer arrives and determine what equipment, accessories, passwords, or other information may be needed to perform the work efficiently.
An appointment does not mean a customer with a problem has to wait before contacting PCS. Call us when the problem occurs. If it can be handled through the Remote Help Desk and resources are available, assistance may begin immediately. If the computer needs to come to the Service Center, we can determine that during the conversation and arrange the appropriate appointment.
PCS also uses the service method that makes sense for the problem. Network, wireless, printer, and other problems tied to the customer’s environment may require on-site service instead. Problems that can be resolved remotely shouldn’t require transporting the computer at all. In-shop service is reserved for work that benefits from having the computer on the PCS bench.
PCS provides in-shop computer service by appointment for customers throughout Roseville, Rocklin, Lincoln, Granite Bay, and surrounding communities. The appointment reserves the resources the repair requires; the first call to PCS is still the place to start.