On-Site Service Calls When Necessary
Some computer problems can be solved remotely and others are better handled on the PCS shop bench. But when the problem involves the network, Internet connection, wireless equipment, printers, multiple computers, or other technology that needs to be diagnosed where it is actually being used, the most practical solution is often an on-site service call.
PCS Service Calls bring experienced computer support directly to your home or business. The objective isn’t simply to provide the convenience of having someone come to you. On-site service allows PCS to see the complete environment surrounding the problem—something that may be impossible to duplicate remotely or at the Service Center.
A service call can be particularly useful for:
• Wired and wireless network problems
• Internet and connectivity issues
• Printers and other network-connected peripherals
• Computers that need to communicate with other equipment
• Router, firewall and network configuration
• New computer or equipment installation
• Problems involving several devices or users
• Situations where moving the equipment is impractical
PCS also believes in using the right service method for the problem. If an issue can be resolved efficiently through the Remote Help Desk, there may be no reason to schedule an on-site visit. Likewise, advanced hardware troubleshooting and repairs requiring replacement components are often better performed on the fully equipped PCS shop bench.
When shop service is the better solution but transporting the computer is difficult, pickup and delivery can provide another practical alternative. The goal is to get the problem to the environment where it can be solved most effectively—not to force every customer and every problem through the same service process.
For businesses, an on-site visit can also reveal issues that extend beyond the computer where the original symptom appeared. Network configuration, shared resources, cabling, wireless coverage, printers, Internet equipment, and other systems all interact. Seeing those components operating together can make the difference between treating a symptom and understanding the actual problem.
PCS provides on-site computer service calls throughout Roseville, Rocklin, Lincoln, Granite Bay, and surrounding communities. When the technology problem is tied to the location, PCS brings the service to the problem.