Do you wish you had a better grasp of computer knowledge?
While we make your computer run in tip top shape, we also offer suggestions and tips to help you better utilize this powerful tool. We can create custom sessions specifically for you that help improve your skills.
Overview
Small Business are usually too small for an I.T. department and too busy to do I.T. things themselves. PCS is an as needed resource in times of trouble. To that point, we offer a fixed cost service agreement that is affordable. For as little as $99.95 per month we can be your lifeline for immediate service with included services listed below. We also offer a line of credit to our existing proven customers so there is no surprise out of pocket expenses to keep your network running.
Bundled Services
Our business plan includes multiple offerings of standard included services and optional services which are available to you as a Small Business Plan subscriber. We manage your account on an individual incident basis with detailed invoices. Your account is managed as a project with a running balance and your monthly payments are applied toward the oldest invoices first. See the overview above for more detail.
Per Incident Structure
Included
Your beckon call is one of the most valuable solutions we provide. Expert emergency help is just a phone call away. We are also conveniently located in the heart of Roseville for the majority of our customers. We offer remote service, shop service, as well as customer location services.
Managed Backup
Included
Managed backup solutions are one of the primary emphasis tools we stress for the security of your operation. We not only copy your data, but we maintain a complete image of the computer including programs, desktop, and settings. In most cases, the image can be restored onto a completely different empty computer. This is a game changer for security purposes as it protects you from a host of business disruption scenarios.
Distributed Workforce
Included
Many times people working from home are using their own computer. We bring that equipment under our umbrella. PCS has the wherewithal to connect remotely or if need be we can arrange for the shipment of an immediate replacement computer in exchange for the unit needing repair. Just reuse the box we shipped the new computer, and we can settle on the exchange rate if it is worth it.
Managing remotely
Included
Perhaps you have operations is multiple geographic locations. Our remote management solution allow for the complete support of computers but even better, we put you in a position to connect to any computer in your organization to perform tasks as though you were sitting physically at that station. Given the ability to connect to the internet your management of remote operations is at your fingertips
Network Integration
Limited
Most equipment being integrated into your network operation is included in our services. We do reserve the right to except specialty equipment that requires a customized setup. Even then, the issue is of time spent on the configuration. We are open to accepting the role of liaison with outside support technicians representing the product through their own remote support.
Intrusion Protection
Option
Protecting your network infrastructure with an advanced firewall solution is an offering to our small business plan customers. We advocate the Untangle next generation firewall software solution with a fully customizeable interface, but ready to go out of the box.
Marketing Website
Option
If you are enjoying this website format, you may be surprised to learn that we developed this presentation of our many service offerings. It is worth noting, that from this blog, we can send links through a variety of social media platforms which bring the audience directly to the intended blog page. From there, feedback is gathered in the page footer and access is given to the entire blog for further offerings.
Documentation Tools
Option
One of the most important assets that any organization should monetize is the procedural knowledge of their employee base. Those closest to the problem are usually the ones with the most knowledge about the solution. We offer the tools that enable the documentation of procedures during the day-to-day operations. These recorded sessions are then cut into bit sized vignettes for linked to an index of how-to reminders. This is great for onboarding new employees and a life saver when a key employees taken out of commission.
